Waldren Home Inspection Services              

 

                                                                                                                                                                                                                                                                                                                                                                                                                 

                           

Complaints procedure                                                           

 

I will aim to provide a professional service, however there may be occasions where you may have a concern, complaint or be unhappy with an element of the service provided.

 

This form outlines the procedure/steps for making a complaint.

 

Who to make your complaint to:

You have the choice of whom you would like to deal with your complaint. It can be either myself or it can be my Certification Scheme.

 

If you choose myself to deal with your complaint and you are unhappy with the outcome, you have the further choice to complain to the Certification Scheme.

 

If you choose to complain to the Certification Scheme in the first instance and you are unhappy with the original outcome of your Complaint you can ‘appeal’ against the outcome.

 

There is no charge from myself or the Certification Scheme for handling your concern.

 

Who will deal with your complaint:

If you choose to complain directly to myself I will personally deal with your complaint. My contact details are listed below.

 

I am bound by the ‘Code of Conduct’ set by the Certification Scheme to deal appropriately with your complaint.

 

If you choose the Certification Scheme to deal with the complaint, there contact details are listed below.

 

 

Timescale:

I aim to resolve any complaint within 5 working days. If for any reason this is not possible then I will keep you fully informed and I will write to you with the new date by which I intend to resolve your complaint.

 

The Certification Scheme will equally give you a timescale by which time they will respond to your complaint.

 

Our Company fully supports and is a member of a Home Inspector Certification Scheme

 

Contact details:

Name: Waldren Home Inspection Services

Attn: Glen Waldren

Address: 81b Deepcut Bridge Road, Deepcut, Surrey. GU16 6QP

Telephone: 01252 274449

Email: glenwaldren@G-Whis.co.uk 

Certification Scheme Number: SAVA005414

 

Home Inspector Certification Scheme contact details:

Address: SAVA National Energy Centre, Davy Avenue, Milton Keynes. MK5 8NA

Telephone: 01908 442277

Email: Info@Sava.org.uk

Website: www.Sava-cs.org.uk

 

Following our complaints procedure does not affect your normal statutory rights.